RF2 won't start, forces PC to restart

Discussion in 'Technical & Support' started by retrocrx, Jan 10, 2021.

  1. retrocrx

    retrocrx Registered

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    Every time I try to start RF2 it crashes my computer.....goes into a windows restart.

    I've been using RF2 for ages, with no issues.....worked fine the last time I used it......closed down as normal the last time and now I can't get it to start.

    I've verified the files in Steam, I've tried to start from Steam and from the desktop Icon.....neither work.

    This is unacceptable.......

    Please advise.
     
  2. Lazza

    Lazza Registered

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    Check windows event viewer, something must be crashing (not just the game) to cause a reboot.
     
  3. retrocrx

    retrocrx Registered

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    Hey Lazza, I have no idea what I'm looking at in Event Viewer.....

    That said, if I roll back RF2 to Beta Version 1121 everything works as it should.

    It's just this last update with the new UI not working. Which is also odd because I've already been in the game with the new UI shortly after it came out and now it doesn't work.......

    I saw mention of a hotfix but I don't see where to get those (Or are those automatic through Steam?)
     
  4. lagg

    lagg Registered

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    The updates are automatic, but don't expect a hotfix for your problem because it's not normal.
    There must be something in your computer that crashes the system when launch the 1122
    Try to create a rF2 trace file and post it here
     
  5. retrocrx

    retrocrx Registered

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    Created a trace file.......there's nothing in it......

    There is a txt file created with the trace name.....0KB and no text in it......
     
  6. Woodee

    Woodee Registered

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    Trace files will be timestamped

    e.g. trace_2021_01_07_20_05_18-78.txt
     
  7. retrocrx

    retrocrx Registered

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    Yes......there was a trace file......named as such.......with nothing in it.
     
  8. lagg

    lagg Registered

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    Then i think that the way to know what's happening should be in the system events, as @Lazza said.
     
  9. retrocrx

    retrocrx Registered

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    I get this

    Log Name: System
    Source: EventLog
    Date: 2021-01-11 1:26:12 PM
    Event ID: 6006
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-PJE3D3A
    Description:
    The Event log service was stopped.

    Then this.....

    Log Name: System
    Source: User32
    Date: 2021-01-11 1:26:11 PM
    Event ID: 1074
    Task Category: None
    Level: Information
    Keywords: Classic
    User: SYSTEM
    Computer: DESKTOP-PJE3D3A
    Description:
    The process C:\WINDOWS\system32\winlogon.exe (DESKTOP-PJE3D3A) has initiated the restart of computer DESKTOP-PJE3D3A on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
    Reason Code: 0x500ff
    Shutdown Type: restart
    Comment:

    Seems my computer doesn't even know why it's restarting.....
     
  10. lagg

    lagg Registered

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    It seems that Windows is sending the shutdown command to restart the computer.
    Is it possible that there is too much temperature?
    Or that your keyboard is sending the restart command because is broken?
    Or there is a Windows update in a loop restarting the OS?
     
  11. retrocrx

    retrocrx Registered

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    Full Reinstall fixed it
     

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