PLEASE HELP

Discussion in 'Technical & Support' started by Nickwa3112, Jul 15, 2022.

  1. Nickwa3112

    Nickwa3112 Registered

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    So I've had refactor for quite a while now, now for some reason I cannot connect to any online servers. My community has set one up which I have all the DLC for but when I got to click the connect button it remains shaded out and gives no clue to why I cannot connect. Any idea please
     
  2. ThomasJohansen

    ThomasJohansen Registered

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    Think you should post a screenshot to explain.
    it could be version differences, but a picture might explain it better.
     
  3. Sounds a lot like that.

    If you start rFactor you will see the version (I think) on the lower right corner of the UI - at least you can check it within Steam or in file explorer of Windows.

    You need to have the same version installed as the dedicated server of your community is running - some people are using last stable version, most the actual version and again some the release candidate.

    But - as Thomas said: screenshots would be helpful.

    p.s: very unlikely, but if you have very strict firewall rules (wether with the Windows firewall or an extra one) make sure to allow outbount connections and traffic not only on ports 80 and 443 (which are needed for internet), but also on the rFactor2 ones (need to look them up)
     
  4. Nickwa3112

    Nickwa3112 Registered

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    thanks for the help here is a screen grab. I will add i cannot join anything i get this all the time
     

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  5. ThomasJohansen

    ThomasJohansen Registered

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    try changing it to list, much more info then. you can change it top left next to "multiplayer" title.

    Normal there would be a popup showing some sort of error when trying to join it.
     
    Last edited: Jul 15, 2022
  6. ThomasJohansen

    ThomasJohansen Registered

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    Think its these two servers, and version wise they look up to date.
    Do you run Release candidate? dont know if that could be a problem?
    Udklip.JPG
     
    Last edited: Jul 15, 2022
  7. Nickwa3112

    Nickwa3112 Registered

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    still no information, i dont use the game much but would like to and im really struggling
     
  8. Nickwa3112

    Nickwa3112 Registered

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    yes i also deleted the game and re installed it so hopefully it should be u to date
     
  9. Nickwa3112

    Nickwa3112 Registered

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    also it says the comptition servers are down is this something to do with it
     
  10. Julien Lemoine

    Julien Lemoine Member

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    He is on old ui ...
     
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  11. Nickwa3112

    Nickwa3112 Registered

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    How do I update?? I have done all of the updates
     
  12. ThomasJohansen

    ThomasJohansen Registered

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    lol havent noticed, didnt see the forest for all the trees, then he needs to choose newer version in steam.
     
  13. Julien Lemoine

    Julien Lemoine Member

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    Beta "None"
     
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  14. Nickwa3112

    Nickwa3112 Registered

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    According to steam it's v1122
     
  15. ThomasJohansen

    ThomasJohansen Registered

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    @Nickwa3112 in steam right click on the rfactor2 in your library and change version
    Image found on google since Im not home to make a screenshot:

    34348162146_e426f616fa_o.png
     
  16. I agree - he must be on an older version as the UI looks pretty different.
     
  17. Nickwa3112

    Nickwa3112 Registered

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    ok progress thanks so far guys i now have this message which is strange as i have all the content
     

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  18. Julien Lemoine

    Julien Lemoine Member

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    It's the 1124 ui i think
     
  19. Nickwa3112

    Nickwa3112 Registered

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    I think we've bloody sorted it thank you so much guys
     
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