I wrote on the last page that it was being worked on right now.I get that you have your priority list, but marking the thread as KNOWN and leaving your customers in the dark for months like this is not ok. At least be transparent of what's going on and an ETA on the fix.
You did, but it took us nearly 4 months to know that you started to work on it. I just think that is a bit too long.I wrote on the last page that it was being worked on right now.