Game Launch Problems 2019

Discussion in 'Technical & Support' started by mainman891, Aug 29, 2019.

  1. mainman891

    mainman891 Registered

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    Hello everyone,

    I am having quite the issue. My game won't run! The launcher won't even open. Every time I try to open the game Steam gives a notification that it is running, but then it quickly acts as though the game has just been closed. The message "Syncing" appears next the game title and then nothing. This problem started right after the most recent Windows 10 update, so I'm confident that is the culprit, however I am not having trouble with any other games. Here are the solutions I have tried thus far:
    - Uninstall and Re-install
    - Verify integrity of game files
    - Delete player data file (I've had a similar problem in the past and this seemed to fix it)
    - Update NVIDIA drivers
    - Run compatibility mode for Windows 8 and 7
    - Give Admin access to the game
    - Restrict Admin access to the game
    - Repair runtime files in the Support->Runtimes folder
    - Re-install all C++ Runtimes
    - Disable Windows Defender Firewall
    - Re-install Steam
    So I come to you good people for help! Thank you all in advance!
     
    Last edited: Oct 12, 2019
  2. Christopher Elliott

    Christopher Elliott Administrator Staff Member

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    Can you send me your CustomPluginVariables.JSON located in UserData\Player folder
     
  3. Lazza

    Lazza Registered

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  4. mainman891

    mainman891 Registered

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    I'm assuming it would be problematic if the file isn't there...
    I'll give it a try
     
  5. mainman891

    mainman891 Registered

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    Hello guys, I still haven't been able to launch the game, any help would be appreciated.
     
  6. Akela_DE

    Akela_DE Registered

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    Just a guess
    Windows defender or another Virusscanner ?
    If Defender, go through windows security settings, turn of ransomware/directory access (dont know the term in english) and turn everything app-related also to off and try again.

    I had a problem after win updates with sound not working, the settings will be reset after every update -- it seems.
     
  7. mainman891

    mainman891 Registered

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    Completely turned off the firewall, still nothing.
     
  8. Akela_DE

    Akela_DE Registered

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    firewall has nothing to do with it
     
  9. mainman891

    mainman891 Registered

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    Ahh I misread. Well I turned off all app-realted settings and still nothing. It's as if the game is launching and then immediately closing.
     

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