White launcher

Discussion in 'Technical & Support' started by xAnti, Nov 12, 2018.

  1. xAnti

    xAnti Registered

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    heey i have really serious problem that needs to be fix ASAP.
    When i start the game from steam and i click PLAY only thing that happens is rectangle (most likely would say: Syncing with steam workshop)which is white and it isn't responding. The game wont load or launcher. Please help, tried to find something like that but i couldn't
     
  2. Coutie

    Coutie Moderator Staff Member

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    Have you tried just waiting, and seeing if it syncs? Only time I've had that problem is when I was in offline mode on steam.
     
  3. xAnti

    xAnti Registered

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    Waited for 26 minutes. no change still white rectangle and still not responding.
     
  4. Coutie

    Coutie Moderator Staff Member

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    Have you tried verifying you game files? Right click the game on steam>properties>local files>verify integrity of game files.
    Another thing you can try, but I don't think it's recommended, is deleting auto-subscribe.txt from rFactor 2\UserData. That will force everything to download again.
     
  5. xAnti

    xAnti Registered

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    i did verify the files and ill try to delete it
     
  6. xAnti

    xAnti Registered

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    Did not help.
     
  7. Coutie

    Coutie Moderator Staff Member

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    Maybe a firewall is blocking it or something? I have no idea what would cause this.
     
  8. xAnti

    xAnti Registered

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    Nope Firewall isnt blocking it.
     
  9. Lazza

    Lazza Registered

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    Try disabling antivirus completely, even uninstalling, to rule that out (had more than one antivirus somehow get corrupted and do weird things in the past, each time a complete reinstall ended up fixing it but I'd try without it first).

    Silly question, but is it any different if you don't launch through steam?

    Also, can you post your system specs, including display type and drivers version?
     
  10. JimmyT

    JimmyT Registered

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    Have you tried other steam applications to make sure it's not a steam issue?
     
  11. xAnti

    xAnti Registered

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    Jimmy it is not steam fault rocket peague is working, Lazza i do not have antivirus installed only Windows Defender which i have most of the time disabled. My system: CPU: Intel i3-8100 GPU: Gainward GTX 1060, RAM 8GB, HDD Seagate Barracuda 1TB, PSU Seasonic 650W, Motherboard ASRock z370-M (Not sure tho) Display: Benq 24"
     
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  12. Bernd

    Bernd Registered

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    Just as a test, do the following.
    Remove the folder 'UserData' from your rfactor 2 installation, the folder can be found here:
    ..\Steam\steamapps\common\rFactor 2\UserData
    Move it to the desktop or somewhere else or you can also delete it, but if you only remove it, you have it as a backup with your user related settings.
    Then start the game.
    A new UserData folder with all user files will be created then.
    Sometimes that solves strange problems.
     
  13. Lazza

    Lazza Registered

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    @xAnti It's a bit tough as the hang/pause is happening so early, so it's different to the 'usual' faults.

    Have you installed these runtimes: https://forum.studio-397.com/index....0-removes-runtimes-after-major-updates.58239/ ? (all of them, not just the 32 or 64 bit ones)

    Also, sorry to be a pain, can you describe what you see before the white rectangle? When I click Play from steam:
    1. I first get a "Preparing to launch rFactor 2" message,
    2. then the rF2 auto-subscribing message,
    3. then the launcher flashes into the background and it says it's synchronizing with the workshop,
    4. then it finishes loading.
    It sounds like perhaps yours is hanging on the second part?
     
  14. xAnti

    xAnti Registered

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    Hey taking out userdata fixed it. Thanks so much, if it will work for longer ill tell thanks so much
     
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  15. Lazza

    Lazza Registered

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    Jeez, well done @Bernd :cool: I didn't even think Userdata got involved that early. Learn something new every day... no, wait... occasionally...
     
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  16. Bernd

    Bernd Registered

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    Thanks @Lazza , yes, by using rfactor 2, learning never ends. :D
     
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  17. xAnti

    xAnti Registered

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    Sooo, again after few days happening again, so i was like oh okay im just gonna take out userdata, but now IT DIDN'T FIX IT!!! okay im in so bad situation, have to train for league.
     
  18. xAnti

    xAnti Registered

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    No and no
     
  19. xAnti

    xAnti Registered

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    Just a quick update: reinstall didn't help
     
  20. Bernd

    Bernd Registered

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    @xAnti I would suppose that this time the problem is caused by something different as it was the first time.
    If it would be the same reason, you could again solve it in the same way.
    And nothing happens without a reason.
    So there must have been happened something.
    Maybe a windows update, an update of the graphics driver, of any other software ( especially anti-virus software) or have you downloaded a new mod or vmod or new other software.
    Or it also could be corrupted hardware.
    Or, or, or.
    It's almost impossible to find it out what causes the problem, without to have access to the computer where it happens.
    If you can not solve it this time, i would suggest to directly contact the s397 support.
     

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