Reactivation

Discussion in 'Technical & Support' started by Claudio Barros, Oct 4, 2014.

  1. Claudio Barros

    Claudio Barros Registered

    Joined:
    May 1, 2013
    Messages:
    3
    Likes Received:
    0
    I formated my pc because rfactor was crashing a lot and now i cant activate .
    i send many emails but i still the same

    apreciate some help
     
  2. ippai

    ippai Registered

    Joined:
    Oct 19, 2011
    Messages:
    61
    Likes Received:
    2
    Im having the same problem trying to reactivate after some hardware changes. Sent emails on Thursday to support, activations and purchase@fractor.net. No response not impressed with rfactor's customer support.

    Ive resub for another year of online as well but cant even play offline. Not happy
     
  3. ippai

    ippai Registered

    Joined:
    Oct 19, 2011
    Messages:
    61
    Likes Received:
    2
    Maybe I get a better response if I post on the Facebook Page
     
  4. Prodigy

    Prodigy Registered

    Joined:
    Nov 2, 2012
    Messages:
    938
    Likes Received:
    53
    Got the same problem, bought new system, 2x gtx970 and can't playyy. Sent email 2 days ago and 1 more today..
     
  5. redapg

    redapg Banned

    Joined:
    Jan 16, 2012
    Messages:
    1,290
    Likes Received:
    5
    I don't remember exactly, it's too long ago, but didn't you get an activation key from ISI?

    Then start the game go to screen "purchase" --> Acivate rFactor 2, and follow the instructions. Don't that work?
     
  6. ippai

    ippai Registered

    Joined:
    Oct 19, 2011
    Messages:
    61
    Likes Received:
    2
    no it asks you to contact activations@rfactor.net
    Ive messaged Rfactor on their Facebook page linking this post. Seems like the Mary Celeste at Rfactor!
     
  7. redapg

    redapg Banned

    Joined:
    Jan 16, 2012
    Messages:
    1,290
    Likes Received:
    5
    Sorry, but who is Mary Celeste ? :)


    EDIT: ignore that, just googled "her" :D
     
  8. Skull82

    Skull82 Registered

    Joined:
    Oct 5, 2014
    Messages:
    3
    Likes Received:
    0
    Hello,
    Im Guglielmo Lo Verde, have buy a renewal online subscription for rfactor2 but when try to activate the product software show this message:

    "We see that your system has changed. Please contact with your order number (RFxxxxxxxx) so that we can help you reactivate rFactor 2 on your new system or configuration."

    Another question last 2 Years have buy a Lifetime subscription but i don't understand why is not valid and i see my licence expired.
    Please give me information about that.
    Please reactivate my product.
     
  9. stonec

    stonec Member

    Joined:
    Jun 19, 2012
    Messages:
    3,119
    Likes Received:
    1,240
    Quoting from FAQ:

    Maximum number of activations exceeded?

    You will have to email renewals@rFactor.net, as advised by the message the launcher gave you.

    We would aim to reset your activations and/or reply to you within two working days. If we have questions for you, please do your best to answer so that we can validate you as quickly as possible.
     
  10. ippai

    ippai Registered

    Joined:
    Oct 19, 2011
    Messages:
    61
    Likes Received:
    2
    Well no it advised to email activation due to hardware change not exceeding max number activations
     
  11. Prodigy

    Prodigy Registered

    Joined:
    Nov 2, 2012
    Messages:
    938
    Likes Received:
    53
    The best shot probably would be to twitt them, it seems they using it more than emails.. Or maybe they didn't answer because of weekend. I guess today we will get some answer..
     
  12. ippai

    ippai Registered

    Joined:
    Oct 19, 2011
    Messages:
    61
    Likes Received:
    2
    not on twitter if someone else can do it?
     
  13. Gjon Camaj

    Gjon Camaj Member

    Joined:
    Sep 27, 2010
    Messages:
    237
    Likes Received:
    24
    Hello, the support email was held up recently, but should be better now. If anyone is still having issues, PM me here.
     
  14. ippai

    ippai Registered

    Joined:
    Oct 19, 2011
    Messages:
    61
    Likes Received:
    2
    Hope no one was hurt ! :)
     
  15. Magzire

    Magzire Registered

    Joined:
    Mar 26, 2012
    Messages:
    493
    Likes Received:
    1
    Some help please. I sent a email to support and PM you yesterday about activating.

    Edit : All sorted, thanks.
     
    Last edited by a moderator: Oct 8, 2014
  16. breeze55a

    breeze55a Registered

    Joined:
    Jan 11, 2012
    Messages:
    11
    Likes Received:
    0
    Waited three days and no reply!
     
  17. thelan00

    thelan00 Registered

    Joined:
    Oct 8, 2014
    Messages:
    3
    Likes Received:
    0

    Gjon, have you received my PM?

    I tried to send, but I'm not sure if I did, there is nothing on my sent folder.
     
  18. Pascal Martin

    Pascal Martin Registered

    Joined:
    Apr 3, 2013
    Messages:
    46
    Likes Received:
    0
    Hi Gjon,
    have you received my PM?
    Sorry for the inconvenience but I have no answer to my email
     
  19. Giandox

    Giandox Registered

    Joined:
    Oct 15, 2014
    Messages:
    14
    Likes Received:
    0
    allora max, il mio provider è alice(telecom italia).....ho inviato la mail sia activations@rfactor.net(che è quella che mi appare sul messaggio di errore) e poi una a purchase@rfactor.net...la mail che ho utilizzato x la registrazione è gmail ed ho indicato anche l' order number.. l'account lo riconosce cmq...no è che il mio sistema operativo non va bene?? ho formattato il pc da poco ed ho installato win8.1(64bit)
     

Share This Page