Discussion in 'Hardware Building/Buying/Usage Advice' started by GTFREAK, Nov 18, 2013.
Hey guys, yesterday we released the "Adjustment" series of videos. We hope they are helpful. Enjoy!
Nice interview with Barry!
I guess I should have posted it here ;-)
I reckon I can order these and get them past my wife without her noticing ................... or maybe not. Fantastic product at the price point.
John go for it
We're going to be making an announcement shortly regarding all future batches (nothing to do with the waiting list).
Keep an eye on our Facebook page, our Twitter feed, and the various sim racing forums around the net.
I really wanted to put together a video for this, but each time I tried to put something together, I would get interrupted, or the video would come out terrible, or the lighting wasn't right... nothing was working. So, I decided that this was the best way to do it.
There's a few things I'd like to talk about today, and I've outlined them below:
1) what happened on June 1st, and what we're doing to fix things
2) The waiting list
3) The price of the pedals
Now, I know that the price of the pedals is probably the number 1 thing on your minds, and if you'd like to read about that, you can skip to the bottom and just read that portion. For those of you that would like to read all of it, I'll talk about them in order.
What happened on June 1st??
So, June 1st did not go as planned. I think it's pretty clear that we were caught way off guard, and things could have been handled a little differently. Some users were reporting that there was no shipping options, and others posted that they couldn't complete the transaction through PayPal. The good news is that we've identified the cause of these issues, and they've been corrected. The shipping error was a small mistake on our part, and we've made improvements to the site to prevent that from happening again. The PayPal thing was an oversight, and we've corrected that as well. The bottom line is, we screwed up. We made a statement initially that said that we would do our best to make it up to you guys, and I think the waiting list is a good way to do that.
The Waiting List
We recently sent out a mass email to all of our registered users, and directed them to a poll that had several different options for how we should handle this next batch. There were over 130 votes, and they were fairly even between the first two options. Option #1 was to have a waiting list that was based on an "Opt-In" button on the website. Option #2 was also a waiting list, but it was based on who registered on our website first/last. It ended up being very close, but the "Opt-In" won by a few votes. That doesn't mean we ignored the "registry" option. I felt that the "registry" option gave preferential treatment to certain users, and I didn't really want to go that way. If it had gotten more votes, I would have definitely considered it. However, I still feel that the "Opt-In" is the best way to go.
So, here's how this waiting list is going to work...
1) We will give you a link to a special page with the button you need to click
2) You will log into the website - preferably 1-2 hours beforehand
3) Once that date + time arrive, you'll click that button. You will need to refresh to see it - sorry ;-(
4) Once you've clicked the button, you will immediately see your place in the queue - it will be a number
5) That's it! You're now on the waiting list
The good news is, everyone will see the button, no matter what. You will have to refresh the page to see it, but you'll definitely see it. Before the date + time arrive, this button will be grayed out, so you'll know exactly where the button is, and not have to go searching for it, once we make it active.
After you've successfully been put on the waiting list, all you need to do is wait until your turn is up. This next batch will be 30 pedal sets, so the first 30 people on the list will get their sets first. The next batch will likely be larger, so #31 through XX(XX = a number to be determined) will get the next batch of pedals, and so on and so forth until everyone on the list has gotten their set.
We will be announcing a full set of instructions on how to complete the purchase once this new system is ready. The 1st 30 people will also likely get an email with those instructions.
At this time, we do not have a date + time estimate for you. We will keep you well informed, though. We will post the date + time on all of our social media networks, plus all of the forums we normally post in.
Keep in mind that this system has not been implemented yet. We're still working on it, and if we make any changes to it, we'll make sure to let you know. All registered users will get an email with a link to the page, and instructions on exactly what to do when the date + time arrive.
Price of the pedals
Ok, so this is the announcement that I've been talking about for the past few days. This hasn't been an easy decision to make, especially so soon after the first batch has been sold. We talked about this internally for weeks before we ever came to a solid decision, and we've only just made the final decision this past weekend (after the 1st batch shipped out).
We've decided to raise the price of the pedals by $40. Now, $40 is not that much. In fact, we talked about a $100 increase as recently as a few days ago. But, I didn't want to do that. I wanted to keep these pedals right around $400, and this price increase still keeps the overall price right around $400. I know there's shipping involved, but we can't do much about that.
I know this isn't exactly the best news. But, the game has changed. We need to be able to try and keep up with demand. Adding an extra $40 onto the cost of the pedals will allow us to increase batch sizes more frequently, which will allow us to get more pedals into the hands of more people, more quickly. That's our main goal.
We know this won't go over well for some of you, and I can certainly understand why. But, believe me, I'd sell them to you for $5 if I could. We just need to be able to stay in business to keep getting these things out to you guys. If we don't increase the price now, we'll continue to lose money.
I hope that you guys will understand why we made this decision.
Just to clarify: the prices for all of our other accessory products will remain the same. Also, we do not have any estimates for when the 2 pedal set will be available, but if and when it does become available again, it will also have an increase in price (to be determined).
Well guys, I think that's all I wanted to discuss today. Please go easy on me ;-)
Today we're announcing the date when you'll be able to "Opt-In" to our new waiting list system. We've created a video that explains how this new system will work, and when you'll be able to opt-in. Check out the video below.
The waiting list will go live in just a few minutes!
Good luck to everyone!
I wanted to go ahead and give you a progress report on batch #2. We are a little bit further along than what this video represents, as this was taken a couple days ago. It's just a really short video that explains what we have finished so far. Enjoy!
Really nice to see, how everything goes ahead.
I just wanted to give you a small update on things.
Batch #2 is coming along very nicely. All of the throttle pedals and clutch pedals have been assembled. We are now currently assembling the brake pedals. We have to modify the load cells a bit, but this shouldn't take very long. After all of the pedals have been assembled, we'll be testing them with their own circuit boards. After that, we'll release the batch and send them out to those first people on the waiting list.
We are also working on something really special for those of you that opted in to our waiting list. I can't give you any details yet because we're still working on it, but we'll give you some info in the coming weeks. We hope you guys like the idea ;-)
I also wanted to say thank you for your continued support. I know that our production is small right now, but we're working on that. The batch after this one will be a bit larger (probably 35 or so). The batch after that will likely be 40 or so. Hopefully, the batches will continue to grow in size, and the time between them will decrease. That's our goal, anyway ;-)
thanks for the info and effort.
Well, it's about that time again. Batch #2 is now complete, and we're ready to release it to the public. We've made a short video that reveals the release date, and also talks about some new products that we've added to the product selection screen. Please watch and listen to the video carefully, as it explains how we're handling these new products.
Also, as a reminder for those of you that are in batch #2, please remember to check your spam folders for emails from our website. Also, if you have "receive emails from admins" checked off as "no", then you need to switch that to "yes", otherwise you will not get the email once the batch is officially released.
Batch #3 has now begun. This batch will consist of 35 pedal sets + 1 additional set. The additional set will go to one random person that is not in batch #3. What this means is that if you are not currently in line for batch #3, you still have a chance to get your pedal set. We will have the full details soon, but this is the idea that we've been hinting at for a few weeks now.
This new system will start with batch #3, and then continue for each proceeding batch. Again, we'll have more details soon, but we just wanted you guys to know that even if you aren't in the current batch, opting-in might be a good idea ;-)
You sir are not kidding!
Gives me more than time enough to set aside some funds
Today I'm making 3 announcements in one video. I decided to do a video on this to make things a little easier. We've made some changes to the website and a couple of our products, and I just wanted to make sure you guys are aware of these changes. Also, I talk about the new "+1" system that I've been hinting at for some time now. This new system will be implemented once batch #3 has been released.
Also, I mention in the video that we've decided to include the heel rest with the mounting plate, and not have it as a separate product. Essentially, this makes it easier on both the customer and us. Along with this change comes a new pricing structure. We've bumped up the price for the mounting plate, and the pedals + mounting plate combo by $10 each. So, those of you that want the heel rest anyway will end up saving about $15.
Now, I know that we just sold the heel rest at a specific price, and now we've changed it right after that. Some of you that purchased the heel rest might be a little upset by that, and that's certainly understandable. Therefore, if you purchased the heel rest in batch #2 and would like a $15 refund, contact me through the website, and I will issue you that refund. I would be more than happy to do that for you ;-)
Enjoy the video!
For the connection with the steering wheel, it is via usb?
Separate names with a comma.