PLEASE HELP, HITTING ANY SOLID THING FREEZES RFACTOR 2 SCREEN

Discussion in 'Bug Reports' started by Ricardo Martins, Dec 5, 2017.

  1. Ricardo Martins

    Ricardo Martins Registered

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    Hey guys, I just bough the new Formula E Energy pack and everything went fine until the first crash...
    Hit a wall in Hong Kong and the game freezed, Windows didn't actually showed up the message '' Rfactor2 stopped working...''. The game was actually working, ffb working, sounds working and even the ''landscape'' of the track were animated... But the car when entered in contact with the wall froze... In addition, no commands work... No buttons work, lcd display, formula e wheel...
    I NEED HELP, ANYONE!! Thanks!
    image 1: https://gyazo.com/3a337b3c2d2a3e1e975d9e17704b3793
    image 2: https://gyazo.com/c126cd48c17196af3d4de960c54b4c72
     
  2. Christopher Elliott

    Christopher Elliott Administrator Staff Member

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    Which wall did you hit?
     
  3. patchedupdemon

    patchedupdemon Registered

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    I had this happen once with a third party mod,had to hard reset the pc.

    Deleted mod and it’s never happened again,not that it helps just thought I’d say I’ve experienced this too
     
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  4. Ricardo Martins

    Ricardo Martins Registered

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    I actually do not believe that wall in particular was the problem, as it happens with all walls... But anyways, in the pics im hitting one of the advertising plates on the side of the Interlagos track...

    I did tried to uninstall and reinstall rFactor2, but I might have done it incorrectly, as it started exactly the same way it did before uninstalling, I mean, the game did not reset as if it was new...

    Oh, and another detail, I think it just happens to the Formula E cars, because the game was running smoothly before installing the pack...

    Thanks anyways guys!
    I'll keep looking and waiting for help
     
  5. Coutie

    Coutie Moderator

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    Post your computer specs please. This is most likely a physics crash, but it could be a CPU problem.
     
  6. Ricardo Martins

    Ricardo Martins Registered

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    Yeah, most likely a physics crash, but any ideia on how to fix it?
    Here are my computer specs:


    Processor Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz
    Manufacturer Intel
    Speed 3.4 GHz
    Number of Cores 4
    CPU ID BFEBFBFF000306C3
    Family 06
    Model 3C
    Stepping 3

    Memory RAM 16 GB
    Video Card Radeon RX 580 Series
    Manufacturer AMD Red Dragon
    Chipset Radeon RX 580 Series
    Dedicated Memory 8.0 MB
    Total Memory 8.0 GB
    Pixel Shader Version 5.1
    Vertex Shader Version 5.1
    Hardware T & L Yes
    Driver Version 23.20.788.0

    Operating System Microsoft Windows 10 (build 16299), 64-bit
    Service Pack 0
    Size 64-bit
    Edition ATI
    Version 10.0.16299
    Locale 0416

    BIOS
    BIOS
    A11
    Version Dell Inc. A11
    Manufacturer Dell Inc.

    If anything important is missing, please let me know!!
    Obs: I bought my pc from Dell website in 2014 and I've only changed the video card and the power supply unit... The model is XPS8700.
     
  7. dylbie

    dylbie Registered

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    @patchedupdemon Was it you that had the issue with the BMW who posted the comment on Steam Workshop?

    I'd like to know more information on this too so I can fix the car if it has an issue. So far you're the only one who has experienced it out of ~1700 users.
     
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  8. patchedupdemon

    patchedupdemon Registered

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    Yeah it was me,I will make another comment on their saying it was probably my cpu having a brain fart and not the mods fault
     
  9. Ricardo Martins

    Ricardo Martins Registered

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  10. Coutie

    Coutie Moderator

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    That's not a physics crash. Maybe your wheel is broken or something.
     
  11. Ricardo Martins

    Ricardo Martins Registered

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    No man, of course it is, it must be. Wheel works fine with every other sim racing game that i use!!! It's definetly not my wheel! The wheel does work with rFactor 2, it works with all cars and with the F-E, but games freezes when I hit something solid with the new car! Only the new car! Hitting thins with other cars doesn't break the game...
     
  12. stonec

    stonec Member

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    What wheel do you have?
     
  13. Ricardo Martins

    Ricardo Martins Registered

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    Logitech G27
     
  14. Ruben Miranda

    Ruben Miranda Registered

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    Hello
    Sounds/looks like video card is locking up, try lower a few settings.
    What kinda of frame rates are you getting ?

    Ruben
     
  15. Ricardo Martins

    Ricardo Martins Registered

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    Guys, help me out... The game works fine the way it is with all cars. Unfortunately, when I select the new Formula E car, the game freezes, but only in the moment I touch a wall or something similar... I can drive the other cars hitting barriers and destroing the car and I can drive the F-E. But with the last one, in particular, hitting a wall freezes the game... Having to re-launch it.
    It's easy to see that is a rFactor 2 bug, malfunction, physic error or something related to the game! Not related to my machine or my wheel... Mainly, because everything works fine with other games.
     
    Last edited: Dec 7, 2017
  16. aothman

    aothman Registered

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    You are not the only one, I have similar problems. It used to only happen with the Clio but the last Clio update (before Studio 397) took car of it. Tim Wheatley at the time said it was a know issue. rFactor 2 was rock solid otherwise, until recently. Since the last couple of builds (dx11), it's re-occuring with more cars, so far the Civic, Formula Renault 2014 and Corvette street cars. Certain crashes will lock up rFactor 2. Otherwise rFactor 2 is working great.
     
  17. Lazza

    Lazza Registered

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    @aothman is this consistent? Can you reproduce at will (or at least within 3-4 attempts every time)? If so can you specify one car/track combo that does it, so @Ricardo Martins can test it too, and more of us can check if it happens?

    @Ricardo Martins I think the 'physics crash' mentioned was something very specific, which your image didn't reflect. That's not to say it's not the game's fault. And you shouldn't mention other games, as that just leads people down side paths that aren't relevant. If no other car does this in rF2 for you, but the FE does it consistently, that suggests an issue with it and that's all you need.
     
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  18. ebeninca

    ebeninca Registered

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    Record a video, please!
     
  19. Ricardo Martins

    Ricardo Martins Registered

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    Here is a youtube link to a video of mine showing the bug for you guys.


    I feel bad for you, I mean, for us :(
     
  20. Coutie

    Coutie Moderator

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    You also have a bunch of purple buildings which isn't right.
     
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