SOLVED New purchase, no confirm email and unable to login, invalid credentials...what gives?

Discussion in 'Technical & Support' started by mogwai, Aug 28, 2014.

  1. mogwai

    mogwai Registered

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    Purchased rF2, received the confirmation at the end of the purchase (didn't write the RF number down though), message said a confirmation email would be coming in a few minutes.

    Been about 30 minutes, no email confirmation, no email saying the purchase was declined and I am entirely unable to login to rFactor. I get invalid credentials, user not found, invalid user. If I had made a mistake in the purchase I would have thought I would have received an email or something.

    I am unable to activate because I have to log in.
    I am unable to reset my password, because I am not a valid user.

    So here I sit, ready to give the sim another shot and it's frustrating to not be able to even successfully log in. I have already sent an email to support@rfactor.net and purchase@rfactor.net but simply have a hard time believing that purchasing rFactor2 has to be this difficult.
     
  2. Dave-NRT

    Dave-NRT Registered

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    Morning Mogwai

    I know you likely did, but did it end up in your spam or trash folder? Mine did first time I made a purchase

    Just a thought

    I would imagine, Tim will see this in the AM

    Good luck..and welcome back..

    don't get discouraged..

    Dave

    NRT
     
  3. mogwai

    mogwai Registered

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    This was fixed at, btw, it was user error. I rushed through the process and ended up combining email addresses incorrectly. When I wrote this I sounded like an impatience prick. I'm really not like that :)
     
  4. lagg

    lagg Registered

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    You've replied a post 5 years old
     
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  5. JimmyT

    JimmyT Registered

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    Well now I believe he's patient ;)
     
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  6. mogwai

    mogwai Registered

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    LOL - I know I know...but i realized after not being on the forums for 5 years that 1) I sound like a prick and 2) it was resolved as a result of my own ineptitude. So, you know...just in case someone comes across mogwai as being a pratt, I wanted to make sure it was addressed.

    5 year too late :)
     
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  7. Lazza

    Lazza Registered

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    I thought the follow-up was fair, considering it was your only previous post :p
     
  8. Marcel Offermans

    Marcel Offermans Registered

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    Thanks for following up, I marked it as solved.
     

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