So this is the way Studio397 solves problems: By just closing the post (No support and a summer sale joke!) - seriously? I haven't even had the chance to answer. What do you do with this post here, close it quick for comments again or better delete it completely? Thanks a lot Ch. Elliott. I have no idea when you have told me something, because this is the first time ever I am hearing your name. And to be clear: I never want to get anything refunded, neither from you nor from Steam, but just wanted to get the GT3 Pack for 7,50 Euro as I bought it before. @Woodee „Where did you post your support messages? email@example.com ? It's been six months and this is the FIRST time you have posted here about it? Did you just want to vent or want to get the problem fixed?“ Do I have any interest in having my problem fixed? To be honest, I don't think that's possible anymore, because although I was able to document everything exactly, Steam didn't feel like taking care of it at all and simply told me to contact the seller. Studio397 didn't even bother to answer me, not a single email and you see clearly how they react now. So the summer sale, which started yesterday, was my last hope to get the GT3 pack to the good old price - but as we know now, that's not going to happen anymore. Excuse me, but who says that I've posted anything in this forum before? I only wrote that I have sent several messages to Studio397 - yes to firstname.lastname@example.org. The last one on 20.03.2020 at 16:43 o'clock. No, I don't want to vent and yes, I checked my spam-folder regularly. @mantasisg „Shame that you had this issue, I hope you will be OK away from rf2. By the way, do you have some kind of proof that you paid for the items that you didn't get? It sucks if such thing happens, and there is no data to backup truth.“ Of course I did, I could prove everything, time, date, I even had a transaction number from PayPal and a transaction ID for Steam. In my Steam account this purchase was also noted with name of the content and it said that there was a problem too. After correspondence with Steam they changed that again and simply closed the case. Too bad I didn't take any screenshots before - but who could have guessed that they were so uncooperative? @lagg "@8bar what you say is very very strange. I visit this forum almost every day for years and as far as I know you're the first guy that bought content and don't got it. I'm not doubting it (to be clear) There has to be a place in your Steam account with the history of purchases. For me is extremly difficult to find something in the web of Steam, but this has to be in someplace. Where have you put in contact with S397. I'd try to send a MP to … .“ If you visit the site here every day, how often does it happen that a post is deleted as quickly for further comments as mine yesterday? As mentioned before, I was able to document everything: date, PayPal transaction number and Steam transaction ID and nothing helped. But you can see now how such problems are handled. Mr. Elliott obviously did not understand me, never read my mails and closed this case here very quickly. I seriously wonder why I am doing this to myself? I have actually never experienced anything like this. And in my opinion this is just embarrassing for Steam as well as for Studio397 - what a pity?