I was charged for the same content twice

Discussion in 'Technical & Support' started by Someguy, Feb 11, 2020.

  1. Someguy

    Someguy Registered

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    Hi,
    27th January I made a purchas of the 5 cars from the gt3 challenger dlc on your steam product dlc page:
    upload_2020-2-11_11-22-24.png
    Unfortunately, somehow cars couldn't be seen in rfactor2 client. So I though the purchase had failed (and no notification could be seen that I already have those items purchased). So I clicked to buy the same dlc again, since I though the previous one has failed, cars were downloaded and could be seen, but unfortunately it happens that I was charged for the same content twice, which can be seen here:
    upload_2020-2-11_11-23-14.png

    . Translation IDs has different numbers and I was charged for them although I got same content. I contacted Steam, but they said I should contact you since this is a ingame purchase:

    I wrote you an email twice, but you dont care responding. Thats a bad user experience and contact with client.

    Could I get a refund for this?
    Regards,
    Piotr
     
  2. davehenrie

    davehenrie Registered

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    Send a private message to Christopher Elliott. He tends to focus on the technical troubleshooting issues.
     

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