Spam, last ditch effort mate. Totally rehearse what you are going to say . Personally ring the corporate headquaters of EVGA ========== EVGA Corporate Headquarters US Office Brea, California Toll Free: +1.888.881.EVGA (3842) Tel: +1.714.528.4500 Fax: +1.714.528.4501 Email us ========= NOT a EMAIL !! Make a appointment if needed to speak with the head of consumer affairs. Not the Consumers office boy thinks he is a boss ....... the actual "Corporate" head for Consumer Affairs or similar department they name them all sorts of things now. I have rung Corsair and Gigabytes top heads, on both occasions the decision was reversed. But if it is in warranty and you truly believe you are right, do it, what can it hurt.