Game Crash

Discussion in 'Technical & Support' started by OttoAcosta, Jun 8, 2018.

  1. OttoAcosta

    OttoAcosta Registered

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    It started 2 or 3 updates ago, the game screen freezes but I still hear other cars on track and other players tell me my car is still on track, parked somewhere, overheating after a while. Meanwhile I have to click all over the screen to shut the game down. This is happening too frequently!

    Windows 10 - fresh installation
    rFactor 2 - Fresh installation - dx11 64-bit triple monitor
    NVidia GTX 770(4GB) - Drivers version: 390.65
    Wheel - Thrustmaster T500RS with latest drivers

    I have tried lowering video settings to no avail. I mostly race online and none of the guys I race against are having this problem.

    Windows Even Log
    Faulting application name: rFactor2.exe, version: 1.1.1.0, time stamp: 0x5afffde0
    Faulting module name: rFactor2.exe, version: 1.1.1.0, time stamp: 0x5afffde0
    Exception code: 0xc0000005
    Fault offset: 0x00000000002559be
    Faulting process id: 0x48c
    Faulting application start time: 0x01d3fecd7d537991
    Faulting application path: E:\Games\Steam\steamapps\common\rFactor 2\Bin64\rFactor2.exe
    Faulting module path: E:\Games\Steam\steamapps\common\rFactor 2\Bin64\rFactor2.exe
    Report Id: 9cc11c7d-7b02-417b-91d0-fc707335253b
    Faulting package full name:
    Faulting package-relative application ID:

    Windows error reporting
    Fault bucket 1607211090956039379, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: rFactor2.exe
    P2: 1.1.1.0
    P3: 5afffde0
    P4: rFactor2.exe
    P5: 1.1.1.0
    P6: 5afffde0
    P7: c0000005
    P8: 00000000002559be
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFAEC.tmp.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE58.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE78.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE78.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE98.tmp.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_rFactor2.exe_de13818ce888244f7c5e71cf6a93147a633e96e_154f46d8_0a990135

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 9cc11c7d-7b02-417b-91d0-fc707335253b
    Report Status: 268435456
    Hashed bucket: 4193a9b0fb02d958e64df5f8cb80b4d3
    Cab Guid: 0


    Please help!
     
  2. OttoAcosta

    OttoAcosta Registered

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    Game froze today again. This time it seems d3d11.dll crashed. Below is the event log:

    Faulting application name: rFactor2.exe, version: 1.1.1.0, time stamp: 0x5afffde0
    Faulting module name: d3d11.dll, version: 10.0.17134.1, time stamp: 0x6dee3379
    Exception code: 0xc0000005
    Fault offset: 0x0000000000181634
    Faulting process id: 0x1e0
    Faulting application start time: 0x01d401e7a62f7028
    Faulting application path: ..\Steam\steamapps\common\rFactor 2\Bin64\rFactor2.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
    Report Id: 3e612cd0-f8b0-4bbd-95ff-93a2eb2d7ddb
    Faulting package full name:
    Faulting package-relative application ID:
     
  3. Mark Fuller

    Mark Fuller Registered

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    I think that I have had a similar thing happen as well. I run in VR and twice now I have been racing in multiplayer and have had no issues prior - stuttering, freezes, slowing etc etc. Suddenly, the Rift screen goes black but the sound remains. After a few seconds the game crashes out to the 'Matchmaker' screen. I am not sure where to find the event logs shown above. This has only started happening in the last week or so.

    I have clean installed my video card drivers, stopped using Afterburner etc to see if that has any effect. It is quite disconcerting doing a race wondering if it will happen 'this time'.
     
  4. MrMaverick

    MrMaverick Registered

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    I have been having the same problem for a few weeks too. Sometimes mid way watching a replay the game crashes but mainly after driving a car then hit esc to get out and it crashes out to the desk top. I have the same Exception code: 0xc0000005 in my event logs the same as you. Actually its identical to your event log. Every time I drive the orica from the new enduro pack it crashes to desk top when I get out of the car.
    Anyone else had this problem and found the cause and a fix?
    running a gtx 1080 on win 10. have reinstalled rfactor 2 and done checks on ram and stress testing the vid card, and find no problems. its the only game im having dramas with. happens with other mods when when driving them but not as consistently crashing as the enduro pack.
     

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