Game Crash

Discussion in 'Technical & Support' started by OttoAcosta, Jun 8, 2018.

  1. OttoAcosta

    OttoAcosta Registered

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    It started 2 or 3 updates ago, the game screen freezes but I still hear other cars on track and other players tell me my car is still on track, parked somewhere, overheating after a while. Meanwhile I have to click all over the screen to shut the game down. This is happening too frequently!

    Windows 10 - fresh installation
    rFactor 2 - Fresh installation - dx11 64-bit triple monitor
    NVidia GTX 770(4GB) - Drivers version: 390.65
    Wheel - Thrustmaster T500RS with latest drivers

    I have tried lowering video settings to no avail. I mostly race online and none of the guys I race against are having this problem.

    Windows Even Log
    Faulting application name: rFactor2.exe, version: 1.1.1.0, time stamp: 0x5afffde0
    Faulting module name: rFactor2.exe, version: 1.1.1.0, time stamp: 0x5afffde0
    Exception code: 0xc0000005
    Fault offset: 0x00000000002559be
    Faulting process id: 0x48c
    Faulting application start time: 0x01d3fecd7d537991
    Faulting application path: E:\Games\Steam\steamapps\common\rFactor 2\Bin64\rFactor2.exe
    Faulting module path: E:\Games\Steam\steamapps\common\rFactor 2\Bin64\rFactor2.exe
    Report Id: 9cc11c7d-7b02-417b-91d0-fc707335253b
    Faulting package full name:
    Faulting package-relative application ID:

    Windows error reporting
    Fault bucket 1607211090956039379, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: rFactor2.exe
    P2: 1.1.1.0
    P3: 5afffde0
    P4: rFactor2.exe
    P5: 1.1.1.0
    P6: 5afffde0
    P7: c0000005
    P8: 00000000002559be
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFAEC.tmp.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE58.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE78.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE78.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE98.tmp.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_rFactor2.exe_de13818ce888244f7c5e71cf6a93147a633e96e_154f46d8_0a990135

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 9cc11c7d-7b02-417b-91d0-fc707335253b
    Report Status: 268435456
    Hashed bucket: 4193a9b0fb02d958e64df5f8cb80b4d3
    Cab Guid: 0


    Please help!
     
  2. OttoAcosta

    OttoAcosta Registered

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    Game froze today again. This time it seems d3d11.dll crashed. Below is the event log:

    Faulting application name: rFactor2.exe, version: 1.1.1.0, time stamp: 0x5afffde0
    Faulting module name: d3d11.dll, version: 10.0.17134.1, time stamp: 0x6dee3379
    Exception code: 0xc0000005
    Fault offset: 0x0000000000181634
    Faulting process id: 0x1e0
    Faulting application start time: 0x01d401e7a62f7028
    Faulting application path: ..\Steam\steamapps\common\rFactor 2\Bin64\rFactor2.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
    Report Id: 3e612cd0-f8b0-4bbd-95ff-93a2eb2d7ddb
    Faulting package full name:
    Faulting package-relative application ID:
     
  3. Mark Fuller

    Mark Fuller Registered

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    Dec 10, 2016
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    I think that I have had a similar thing happen as well. I run in VR and twice now I have been racing in multiplayer and have had no issues prior - stuttering, freezes, slowing etc etc. Suddenly, the Rift screen goes black but the sound remains. After a few seconds the game crashes out to the 'Matchmaker' screen. I am not sure where to find the event logs shown above. This has only started happening in the last week or so.

    I have clean installed my video card drivers, stopped using Afterburner etc to see if that has any effect. It is quite disconcerting doing a race wondering if it will happen 'this time'.
     

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