Problems with the latest AMD driver

Discussion in 'Technical & Support' started by Amanda Santini, Aug 15, 2017.

  1. Amanda Santini

    Amanda Santini Registered

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    I'm not sure what is happening to me.

    2 days ago I did 3 things:

    - ran CCleaner;
    - installed updates KB4064664 and KB890830 (Windows 7);
    - and updated my video driver from 17.4.4 to 17.7.2;

    Since then, I'm experiencing this:

    - either the sim will hang right after loading;
    - or it will hang at a random time of gameplay

    In both situations, audio stops working, but force feedback works all the time, so if I start the car or keep driving when the sim crashes, I can still feel the FFB.

    I did a super clean reinstall of the driver, which means I uninstalled the driver with RevoUnistaller and did a powerful scan and deleted everything it could find, then I manually deleted everything related to AMD/ATI on the registry and folders that were left, but it didn't help. I then copied a backup folder of UserData that I copied/pasted into a backup folder right after installing rF2 - I didn't even get in the game, I always do this after installing games, I copy their original config folders. The link for download of this default UserData can be found here.

    I then opened the launcher, installed a few of my mods, then entered the game in single player mode, configured the video/audio/control settings, session settings, and exited the game. Then, I copied this UserData configured folder to a backup place. This UserData, which worked just fine before August 12, can be found here.

    With a suspicion that my UserData folder was the problem, I started fresh (right after installing the game from Steam, without even opening the launcher, I zipped 3 things, which are the '\steamapps\common\rfactor 2' folder, the '\steamapps\workshop' folder with everything I'm subbed on the workshop downloaded, and the 'appmanifest_365960' file). I deleted the ones already in place, and then unzipped the original backups to their places. Opened Steam, verified the game's files, it was OK.
    Opened the launcher, didn't install any mods, and configured everything but the session parameters. As usual, I copied this folder to make sure only the necessary changes were done, and to restore it later if I needed. Here's the link.

    I opened several sessions with dry conditions, with several cars and tracks, and it was fine.

    I then opened Imola with the C6 ZR1, and again, all fine. However, I finished the session and changed it to "Rain" but there was no rain. Weird. Then I changed it to "Storm" and finally there was rain.

    However, this time the sim crashed.

    I'll try driving with antialiasing to 4, I hope there's not a performance impact.
    EDIT: There's no performance impact, but the sim still crashes.

    PS: Whenever the sim crashes and I verify it's contents, Steam says 1 file failed to verify and will be redownloaded. A 0 KB file is downloaded.

    My setup:

    AMD FX 6300 OC @ 4.4 (4.8 when it's not too hot)
    AMD R9 270X Dual-X OC Edition
    16 GB DDR3 HyperX Fury 1866 MHz
    Windows 7 Professional 64 bit

    Temps are OK, GPU never goes beyond 60C and processor never above 50C (212 Evo running at 50% speed, or ~1000 RPM).

    All moderately to heavy taxing games such as Battlefield 3 through 1, X-Plane 10 and 11, Assetto Corsa, Crysis 1 and 2, etc, run fine. rFactor 2, for some reason, doesn't.

    Anyone else having problems with the latest driver?
     
  2. muz_j

    muz_j Registered

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    Well from my quick search it seems a few people are having various issues with it, but the majority of people are not.

    https://community.amd.com/thread/218526
    https://community.amd.com/thread/218585
    https://community.amd.com/message/2815765
    https://community.amd.com/thread/218749


    If I were you I would test the previous version - 17.7.1 - which is here:
    http://support.amd.com/en-us/kb-art...mson-ReLive-Edition-17.7.1-Release-Notes.aspx

    ...there's also an AMD Clean Uninstall Tool - which cleans up registry entries etc
    http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

    ...none of what I'm referring to is definitive in your specific case, but if you've got a specific problems with the driver, trying other versions would be a logical thing to test, given you didn't have issues with your earlier version (17.4.4). Staying as close to the current release as you can is likely to keep current drivers performance, assuming it's not a result of changes made in the version you're having issues with.

    Version 17.1.1 is below too:
    http://support.amd.com/en-us/kb-art...mson-ReLive-Edition-17.1.1-Release-Notes.aspx

    ...I can't seem to locate a list of all versions of their drivers, but that would be useful to incrementally step back through versions.
     
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  3. ceecee

    ceecee Registered

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    A good idea is to run DDU first in Safe Mode to clean the driver data from the computer, this is more efficient then most other programs.
    Empty C:/AMD folder and reinstall the driver (17.4.4 if this is more stable or 17.1.1 as muz_j mentioned).
    http://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=846
     
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  4. patrickkluiters

    patrickkluiters Registered

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  5. Amanda Santini

    Amanda Santini Registered

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    @muz_j Thanks, I'm currently testing 17.7.1 and it does appear to be more stable than 17.7.2. I do believe the later revision is causing problems.

    Not only that, but the newer drivers are failing to install on top of the older ones, something I've never seen ATI/AMD drivers doing. Even the AMD CleanUp Utility failed, but at least it removed enough stuff so that the 17.7.1 could install without problems.

    @ceecee Did it. Thanks.

    @patrickkluiters Unfortunately nothing prevented Windows from downgrading my driver. I did all the options listed AND through ShutUp10, but still it wasn't enough.
     
  6. Amanda Santini

    Amanda Santini Registered

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    UPDATE: Tried 17.8.2. The good news is that all the stutter is gone. The bad news is that the sim freezes.
     

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