Studio 397 email address that they actually answer....

Discussion in 'General Discussion' started by VR Sim Racer, Jul 20, 2021.

  1. VR Sim Racer

    VR Sim Racer Registered

    Joined:
    Jul 14, 2021
    Messages:
    2
    Likes Received:
    1
    As in the title I have emailed their support@studio-397.com address twice regarding a refund for duplicate purchase but have received no reply.

    Can someone give me an email address that they monitor and answer?

    Thanks
     
  2. davehenrie

    davehenrie Registered

    Joined:
    Jul 6, 2016
    Messages:
    7,454
    Likes Received:
    4,370
    I have no clue about any email addy they would respond to. You can catch their attention here by including one of the mod's names.
    @Christopher Elliott or @Paul Jeffrey. No guarantee though. If the duplicate was a DLC purchase, that is usually handled via Steam but they have a very veryVERY short refund period.
     
  3. Woodee

    Woodee Registered

    Joined:
    Oct 4, 2010
    Messages:
    4,004
    Likes Received:
    1,058
  4. VR Sim Racer

    VR Sim Racer Registered

    Joined:
    Jul 14, 2021
    Messages:
    2
    Likes Received:
    1
    Thanks for the replies guys, I've opened a conversation with Christopher.
    I contacted Steam and they agree that I was sold duplicate content and will refund once Studio397 confirm I won't get banned
     
    davehenrie likes this.

Share This Page